Exchange And Return Policy

Last Updated: August 2024

1. Introduction

1.1. Welcome to our Exchange and Return Policy. This document outlines the terms and conditions under which exchanges and returns are accepted on our Platform.

2. Eligibility for Exchanges and Returns

2.1. Items must be in their original condition, unused, and in the original packaging.

2.2. You must provide proof of purchase, such as a receipt or order number.

2.3. Certain items, such as personalized or perishable goods, may not be eligible for returns or exchanges.

3. Timeframe for Exchanges and Returns

3.1. Requests for exchanges or returns must be made within 30 days of the delivery date.

4. Process for Exchanges and Returns

4.1. To initiate an exchange or return, please contact our customer service team with your order details.

4.2. Once your request is approved, we will provide instructions for returning the item.

4.3. The customer is responsible for return shipping costs unless the item is defective or an error occurred on our part.

5. Refunds

5.1. Refunds will be processed within 7-10 business days after we receive the returned item.

5.2. Refunds will be issued to the original payment method.

6. Exchanges

6.1. If you wish to exchange an item, please specify the new item or size you would like.

6.2. Exchanges are subject to product availability.

7. Non-Returnable Items

7.1. Certain items are non-returnable, including but not limited to:

• Gift cards
• Downloadable software products
• Some health and personal care items

8. Damaged or Defective Items

8.1. If you receive a damaged or defective item, please contact us immediately for assistance.

8.2. We will arrange for a replacement or refund at no additional cost to you.

9. Late or Missing Refunds

9.1. If you haven’t received a refund yet, first check your bank account again.

9.2. Then contact your credit card company; it may take some time before your refund is officially posted.

9.3. If you’ve done all of this and you still have not received your refund, please contact us.

10. Sale Items

10.1. Only regular-priced items may be refunded; sale items are final sale.

11. Contact Information

11.1. For any questions regarding this policy, please contact our customer service team at [Contact Information].

12. Governing Law and Jurisdiction

12.1. This Exchange and Return Policy shall be governed by, interpreted, and enforced in accordance with the laws of the state of New York, USA, without regard to its conflict of law provisions.

12.2. The courts of the city of New York, in the state of New York, USA, shall have exclusive jurisdiction to resolve any doubts, issues, or disputes arising from this Exchange and Return Policy or the use of our Platform.