Privacy Policy

Last Updated: August 2024

This Privacy Policy outlines the types of personal information we collect about our consumers, how we use this information, with whom we share it, and the choices available to our consumers regarding our use of this information. It also describes the measures we take to protect the security of the information and how you can contact us about our privacy practices.

United States

This Privacy Policy applies to the personal information we obtain through your transactions and interactions with Abade Jewelry LLC, located in New York City, via the link: https://www.abadejewelryny.com/, including through the use of mobile applications, social media pages, and other platforms that reference this Privacy Policy (“Online Channels”); your visits to our stores, including when you complete our customer information collection cards and when you connect with us by phone or social networks at our events and through surveys (“Offline Channels”); through our email program (“Newsletter”) and through our third-party sources, including advertising and social media networks (collectively, the “Channels”).

How We Use the Information We Obtain

We use the personal information we obtain as described in this policy and rely on various legal bases to do so, including:

• Fulfillment of a contract with you;
• Our legitimate business interests;
• Compliance with a legal obligation, court order, or to assert or defend legal claims; or
• Your consent to processing, which can be withdrawn at any time.

We use the information we obtain to fulfill a contract with the user or to take steps prior to your request, including:

• Conducting transactions with the user and providing products and services to them;
• Processing and fulfilling orders related to our products and services and keeping you informed about the status of your order;
• Managing career opportunities, including recruitment, employee onboarding, and other Human Resources purposes;
• Providing customer support (including repairs, changes, cleaning, and other services); and
• Creating and managing your account with Abade.

We use the information we obtain based on our legitimate interests, which we can describe in more detail upon request, including:

• Operating, evaluating, and improving our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analysis; conducting accounting, auditing, and other internal functions);
• Providing customer support services via automated virtual assistants and live chat resources on our Online Channels and maintaining chat communication transcripts;
• Providing customer support services via Abade Customer Service and maintaining call recordings for quality control, training, and dispute resolution;
• Providing, analyzing, maintaining, and supporting Abade’s social media presence;
• Reducing credit risk and managing collections;
• Verifying your identity;
• Sending promotional materials and other communications (including thank you notes, special occasion reminders, and other communications from sales professionals you have interacted with);
• Communicating with you via email, mail, phone, and other means about special events, contests, sweepstakes, programs, offers, market research, and to manage your participation;
• Protecting, identifying, and preventing fraud and other illegal activities, claims, and other liabilities;
• Complying with relevant industry standards, contractual obligations, and our policies; and
• Responding to your inquiries, where applicable.

Additionally, we process your personal information to comply with and enforce applicable legal requirements to which we are subject and for the establishment, exercise, or defense of legal claims, whether in judicial proceedings or in an administrative or out-of-court procedure. We may also use information in other ways for which we provide specific notice at the time of collection and obtain your consent as required by applicable law.

Use of Cookies and Other Technologies

When we have obtained your consent, as required or permitted by applicable law, we use information collected through cookies, web beacons (including pixels and tags), web server logs, and other automated means for the purposes described in our Cookie Policy.

Information We Share

We do not disclose the personal information we collect about you, except as described in this Privacy Policy. We share, transfer, and/or disclose personal information with service providers that perform services on our behalf. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with applicable law and legal requirements. Examples of such service providers include: companies that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, provide customer support (including via online automated resources and live chat), and provide web hosting, fraud prevention, analytics, session replay, and marketing services, and fraud prevention service providers. We also share your personal information within the Abade Group worldwide for the purposes described in this Privacy Policy. Additionally, we may disclose information about you:

• If we are required to do so by law or legal process;
• To law enforcement or other government authorities and/or agents and/or government officials;
• To enforce a contract with us;
• To protect our rights, privacy, safety, or property, and/or those of the Abade Group, you, or others;
• When we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer the personal information we have about you if we sell or transfer (or contemplate selling or transferring) all or part of our business or assets (including in the case of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation). Occasionally, we may share aggregated or non-identified information about you, including, among other things, your use of any of the Channels, with third parties, including advertisers, promotional partners, and sponsors.

How Long We Retain Your Personal Information

To the extent permitted by applicable law, we retain the personal information we obtain about you for as long as necessary:

• For the purposes for which we obtained it, according to the terms of this Privacy Policy, which generally means we will retain your personal information during the period of our relationship or while you maintain your account with us;
• To account for applicable limitation periods (including for resolving disputes, protecting ourselves and our customers, and enforcing our contracts) and to comply with mandatory applicable laws.

As described in the “Your Rights and Choices” section of this Privacy Policy, to the extent provided by the law of your jurisdiction, you may request the deletion of your information or the restriction of the processing of such information by contacting us as indicated below.

Your Rights and Choices

By using our Channels and providing your personal data, we will ensure you have the rights provided under Applicable Data Protection Legislation, specifically the General Data Protection Regulation (“GDPR”), including, but not limited to, the following: To update your preferences, request at any time the removal of your information from our mailing lists, exercise your rights, or make a request, please contact us as indicated in the “How to Contact Us” section of this Privacy Policy. You may also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we hold about you or request that we correct, update, amend, or delete your information, or restrict the processing of such information, by contacting us as indicated below. Where applicable, you have the right to receive personal information you have provided to us about you, with your consent or under a contract to which you are a party. You have the right to have this information transmitted to another company, where technically feasible. You also have the right to lodge a complaint with the National Data Protection Authority (ANPD) if you are dissatisfied with how we handle your personal information.

Security

We take reasonable technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us as indicated in the “How to Contact Us” section of this Privacy Policy.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes in the way we handle your personal information will be posted in this Privacy Policy and, if appropriate, notified to you via email or through our Channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: contact@abadejewelryny.com or by phone: +1 (212) 470-4281