Delivery Policy
Delivery Policy
1. Application
1.1 This Delivery Policy (“Delivery Policy”) aims to detail how the delivery of articles and products from Abade Jewelry LLC (“Products”) will be carried out, applying solely and exclusively to purchases of our Products made on the Abade Jewelry LLC website – www.abadejewelry.com, through our Online Store (“Online Store” and, together with the Site, “Platform”).
1.2 This Delivery Policy, along with the Sales Policy, the General Terms and Conditions of Use, the Payment Policy, the Exchange and Return Policy, and the Privacy Policy, also available on our Platform (separately or together, “Policies”), describe the terms and conditions applicable to your access and use of our Platform for the purchase, payment, delivery, exchange, and return of our Products. Additionally, all Policies should be read and interpreted together as a single document and may be reviewed and updated from time to time by Abade Jewelry LLC.
1.3 You must carefully read and ensure you understand all the conditions of our Policies before accessing and using our Site and purchasing our Products from our Online Store. By accessing and using our Site and purchasing our Products from our Online Store, you hereby indicate your full, express, and automatic agreement to follow and accept all our Policies.
1.4 If you do not agree with this Delivery Policy or with our other Policies available on our Platform, please do not register, access, use, or sign up on our Site, and do not make any purchases on our Platform.
1.5 Whenever the terms “Platform,” “Online Store,” “Site,” “we,” “our,” “ours,” or “ours” are mentioned in this Delivery Policy or any of our other Policies available on the Site, we are referring to Abade Jewelry LLC. Likewise, whenever the terms “you,” “user,” “customer,” “consumer,” “your,” “yours,” “your,” or “yours” are mentioned, we are referring to you, our customer and user of the Site and our Online Store.
2. Shipping and Delivery Time of Products
2.1 The delivery of the Products will be carried out by third-party companies specialized in transportation and logistics.
2.2 The delivery time for Products may vary depending on the delivery address provided when purchasing the Products, the availability of the Products, the payment method, as well as other factors beyond Abade Jewelry LLC’s control. The delivery time and shipping cost are calculated based on the delivery region, weight, and dimensions of the Products. The shipping cost and delivery time of the Products can be simulated after adding the Products of interest to the shopping cart and clicking on “Calculate Shipping.”
2.3 You must then enter the delivery ZIP code for the Products so that the system automatically informs the estimated delivery time and shipping cost. If you prefer, you can also access the “Track Order” section after logging into our Online Store. Please pay attention to our free shipping promotions, as the simulation will not consider the shipping cost only for the items in the shopping cart that are part of the promotion.
2.4 Please note that, in any circumstance, the delivery time starts only after payment confirmation and invoice issuance, as defined in our “Sales Policy” and “Payment Policy” available on our Site. However, delays may occur due to force majeure, situations beyond our reasonable control, and/or due to the delivery location specified by you when placing your order.
2.5 Our deliveries are made on business days, between 8:00 AM and 6:00 PM, Monday through Friday, throughout the national territory, by contracted carriers.
2.6 Delivery methods may vary depending on the delivery ZIP code of the Products. When the STANDARD delivery method is available, for purchase orders placed by 5:00 PM, delivery will be made starting 3 (three) business days after invoice issuance. For purchase orders placed after 5:00 PM, processing will only occur the next day. When the EXPRESS delivery method is available, for purchase orders placed by 11:00 AM, delivery will be made starting 1 (one) business day after invoice issuance. For purchase orders placed after 11:00 AM, processing will only occur the next day.
3. Delivery Conditions
3.1 Keep in good condition the original delivery packaging of each Product you purchase, as well as security seals, materials, items, documents, and accessories that accompany each Product. In case of exchange or return, all these items must be returned in their original condition, along with the Product.
3.2 Always check all the items that come with the order upon delivery of the Product and its invoice. Never accept a Product with a broken seal or with signs or evidence of packaging tampering.
3.3 If there is any problem (broken seal, signs of packaging tampering, damage, missing item, or discrepancy between the Invoice and content), refuse the delivery and do not sign the delivery receipt. State the reason for refusal on the back of the delivery receipt and immediately contact our Abade Jewelry LLC Customer Service Center (“Customer Service”).
3.4 It is necessary to have someone available to receive the delivery of your Products (with a photo ID). If it is not you, inform the responsible person of the procedure. The person responsible for receiving must be of legal age under applicable law, over 18 years old, to sign the delivery receipt and have a photo ID. If no one is available to receive the Product or if it is impossible to deliver the Products at the delivery location for any other reason, the carrier will return the Product, and the procedure will follow the “Absence of Receiver” item, indicated below. In these cases, please contact us to schedule a new delivery date.
3.5 After confirming that all Products, as well as their respective original packaging, security seals, materials, items, documents, and accessories that accompany each Product, have been delivered in perfect condition, the delivery receipt must be signed, with the name written in full and the RG and/or CPF of the person responsible for receiving the Products.
3.6 We are responsible for the security and integrity of the Products during the journey until delivery to your specified destination. Once the Product is delivered to you at the delivery location indicated by you, or delivered to the person authorized by you, the responsibility for the Product’s integrity immediately transfers to you. The same applies to Products delivered to third-party addresses. The person responsible for receiving the Product must always check the order items at the time of delivery and never accept a Product with a broken seal or signs or evidence of packaging tampering.
3.7 If you have any questions about how your personal data is handled, or if you are interested in exercising your rights related to your personal data, we recommend reading the Site’s Privacy Policy and the Terms of Use.
4. Order Status and Delivery Tracking
4.1 If it is not possible to deliver the Products within the estimated time, we will make every effort to deliver the Products as soon as possible and will inform you of the new estimated delivery time.
4.2 To know the status of your purchase order and track its delivery, you can access the “My Orders” link and, after logging in, click on the order number to see the details of your purchase. You should also receive the main delivery status updates via email so that you can plan to receive the Products.
4.3 Attention: It is not possible to change the delivery address data after completing your order, with the issuance of the invoice, due to the calculation of shipping costs and the variation in the rate of taxes involved in the transaction, which have already been collected, such as ICMS (Tax on the Circulation of Goods and Services).
5. My Product Has Not Arrived Yet
5.1 Our Customer Service is at your disposal. However, we have included some guidelines and information below if you want to check for your convenience before contacting us:
5.2 Delivery address data: confirm if the data provided for delivery is correct after logging in; Payment: check if your order has been approved and if your payment has been confirmed after logging in or accessing our Online Store, as the delivery time only starts after payment confirmation and invoice issuance. If your order is pending approval, you will also be informed by email.
6. Absence of Receiver
6.1 If no one is available to receive the Product on the first delivery attempt, the carrier will make up to 3 (three) delivery attempts, with the following two attempts made on the 2 (two) business days following the first delivery attempt. For security reasons, it is not possible to schedule a delivery time for Products. Therefore, if no one is available to receive the Product, please contact us to schedule a new delivery date.
6.2 If it is not possible to deliver the Products after the 3rd (third) delivery attempt, the Products will be returned to Abade Jewelry LLC, and you may then request a refund of the amount paid or the re-shipment of the Products upon payment of the new shipping cost and the applicable expenses and costs for re-delivery of the Product.
7. Pre-Order Available Products
7.1 You can purchase Products that are only available for pre-order, with delivery for a future date indicated on the respective Product page. Once the Products are available, you will be notified by email, and the Product will be shipped to the delivery address provided. For pre-order Products, we will indicate the estimated delivery time on the Product page in the Product description field.
7.2 The delivery of Products purchased on pre-order is subject to payment confirmation under our Payment Policy and invoice issuance.
8. Out-of-Stock Products
8.1 If the Product is not available in stock, we will contact you by phone or email so you can choose to cancel the order, wait for the Product to be restocked, or select another Product, in which case any price difference between the chosen Product and the previously ordered one will be refunded.
9. Undelivered or Late Products
9.1 In the rare event of non-delivery, delivery delay, or defective Products, we will investigate the case. You will be able to choose whether to cancel the order or request a refund of the amounts paid, including shipping, or, if applicable, ask for a discount on the final price of the Products, depending on the reason for the failure, or wait for the delivery of the Products. Once the investigation is completed, we will notify you of the outcome and any measures to be taken.
10. Customer Service
10.1 Our Customer Service is available for any questions or complaints. Contact us at any time through our official contact details provided on the Platform.
